Every Mangools subscription renews automatically. You are charged for each new month or year until you turn auto-renewal off. You manage your subscription on the Your plan page of your Mangools dashboard.
Where to find your subscription
Sign in to KWFinder or any other Mangools SEO tool.
Open the account menu from your avatar at the top right.
Select Billing info. Your Mangools dashboard opens in a new tab, on the Billing page.
In the menu at the top of the page, select Your plan.
In AI Search Watcher, open the menu at the top right and select My subscriptions. It opens Your plan directly, in a new tab.
The Your plan page is headed "Active plan". For a paid plan it shows the plan's name and the rows Status, Level, Billing period, Prepaid until, Next payment, Payment method and Amount. You turn auto-renewal off or back on in the Next payment row. A Free+ plan shows Active until instead and has no Next payment row.
The Billing page holds only your billing address, VAT number and card. It shows no plan, renewal date or invoices.
Only the account owner sees Billing info in the account menu. If you are a sub-user, ask the person who owns the account.
Which plan you have
In KWFinder and the other Mangools SEO tools, the account menu shows two badges under your email address. The first is your Mangools plan, for example "M PREMIUM". The second is your AI Search Watcher plan: "AI PRO" or "AI FREE". SEO + AI or AI Search Watcher only: which plan do you have? explains the badges.
The Your plan page also shows your plan's name, for example "Mangools Free+".
When your subscription renews
A monthly plan renews every month, and an annual plan every year. The Prepaid until date on the Your plan page is the day your current period ends. With auto-renewal on, your plan renews for a new period then.
Does a plan change move the end of your prepaid period?
An upgrade from a monthly plan to an annual plan moves the Prepaid until date. Your new prepaid period runs for one year from the day you upgrade. For example, if you upgrade a monthly plan to annual on 15 October, your plan is prepaid until 15 October the next year.
An upgrade from one monthly plan to another monthly plan does not change the Prepaid until date.
Turn auto-renewal off
Turning auto-renewal off is how you cancel your Mangools subscription. Your plan stays active until the end of the period you have paid for, and then it expires. You are not charged again.
To turn auto-renewal off, open Your plan and select disable in the Next payment row. Two or three short steps follow, and the last one has the button Disable auto-renewal. Do it before your current period ends. Each step is explained in Cancel your subscription.
Turn auto-renewal back on
You can turn auto-renewal back on any time before your current period ends. Open Your plan. While auto-renewal is off, the Next payment row says "Auto-renewal has been disabled". Select enable in that row, then select Reactivate auto-renewal to confirm.
For card payments, turning auto-renewal back on works up to the last minute. If your plan has already expired, or the row offers no enable, contact us through the live chat or at [email protected].
You were charged and did not expect it
The most common reason for an unexpected charge is an automatic renewal. Check two things on the Your plan page:
Billing period. An annual plan charges once a year, for the whole year. If you forgot you chose annual billing, the payment is much larger than a monthly one.
Prepaid until. This is the day your current period ends. If auto-renewal was on when the previous period ended, your plan renewed and you were charged for the new period.
Your invoices are on the Invoices page, in the same top menu as Your plan.
A charge can also come from a plan change. When you upgrade, the first payment for the new plan is prorated. See Upgrade or downgrade your plan.
If you still do not recognize the charge, contact us through the live chat or at [email protected]. Send the date and amount of the payment and the email address of your Mangools account. A refund is a separate request, so say so if you want one. For annual renewals, see Refunds.
Your plan does not match what you paid for
After a payment, open the Your plan page and check the plan's name. In KWFinder or any other Mangools SEO tool, reload the page and open the account menu again. The account menu loads your current limits each time it opens.
If the plan is still wrong, contact us with the date of the payment.