A card payment usually fails because the card has expired, your bank declined or blocked it, or the 3D Secure check was not completed. Fix the cause, save a new card on the Billing page if you need to, and try again. A failed renewal payment is retried over about 10 days, and your account stays active meanwhile. If it still fails, contact us with the date and the payment method.
What to check first
Your card has expired or was replaced. Save the new card on the Billing page of your Mangools dashboard, as Change the card on your subscription describes.
Your bank declined or blocked the payment. Your bank can tell you why, and can allow the payment. Then try again.
The 3D Secure check was not completed. The pricing page shows a 3D Secure badge: your bank may ask you to confirm the payment, for example in its app. If you close that window or do not confirm, the payment does not go through.
Your payment failed at checkout
If a new subscription or an upgrade is refused at checkout, check the points above and try again. You can also pay with PayPal instead of a card. See Ways to pay.
Sometimes our system blocks an attempt to subscribe by mistake. If your bank shows no declined payment, contact us. We can lift the block, and you can then subscribe again.
A renewal payment failed
If a renewal payment fails, we retry it several times over about 10 days. Your account stays active during that time, so your plan keeps working while you fix the cause.
If you pay by card, save a card that works on the Billing page. A saved card becomes your default payment method, and your subscription's renewal is charged to it. Saving a card does not change a subscription paid through PayPal, because PayPal payments go through Paddle. To switch from Paddle to card payments, contact us.
If the payment still fails, contact us through the live chat or at [email protected]. We will tell you whether to pay again.
To see the state of your plan, open the Your plan page of your Mangools dashboard. It shows your plan's Status and the date your current period ends (Prepaid until on a paid plan). See Your subscription: renewal, auto-renewal and where to manage it.
Before you try to pay again
Check your bank or PayPal statement first. If money left your account although the payment showed as failed, do not pay a second time. Contact us with the date and amount of that payment.
What to send us
The email address of your Mangools account.
The date of the payment attempt, and which plan and billing period it was for.
The payment method: card or PayPal. Do not send your full card number.
The message you saw, or a screenshot of it.