Mangools has a 48-hour money-back guarantee on your first subscription: if you are not satisfied, ask within 48 hours of your payment and we refund it in full. An annual subscription that renews automatically can be refunded within 14 days of the renewal date. There is no refund button: you ask us through the live chat or at [email protected].
The 48-hour money-back guarantee
If you are not satisfied with your first Mangools subscription, contact us within 48 hours of your payment. We refund the payment in full and cancel the plan.
The 48-hour money-back guarantee applies only to your first subscription purchase. If you get a refund under the guarantee, a subscription you buy after that is not covered by it. The pricing page puts it as: the guarantee "does not apply to 2 consecutive subscriptions".
Refunds on an annual renewal
An annual subscription renews automatically each year. If it renewed and you did not want it to, you can ask for a refund within 14 days of the automatic renewal date. A handling fee applies to business customers, where the law allows it. We tell you the amount before we refund.
To avoid the renewal, turn off auto-renewal before your renewal date. See Cancel your subscription.
Consumers in the EU: the 14-day right of withdrawal
If you buy as a consumer under EU consumer protection law, you can withdraw from your subscription. You have 14 days from the purchase, and you do not need to give a reason. Tell us at [email protected] before the 14 days end.
This right does not apply once you have started using the paid services with your explicit consent within those 14 days. If you withdraw, we refund all your payments within 14 days of your notice, with the payment method you used and with no fee.
Business customers do not have this right of withdrawal.
What cannot be refunded
Payments by cryptocurrency or bank (wire) transfer. The Mangools Terms make them non-refundable. If you might want your money back, pay by card or PayPal. See Ways to pay.
A refund to buy the same plan cheaper. We do not refund a subscription so that you can buy the same plan again at a discounted price.
An account closed for breaking the Terms. If Mangools ends a subscription because the Terms were not followed, no refund is given.
How to ask for a refund
Contact us through the live chat or at [email protected], from the email address of your Mangools account if you can.
Say that you want a refund, and give the date and amount of the payment.
We may ask what went wrong first, in case we can fix it. Nothing happens until you confirm.
When we process the refund, we also cancel the plan that payment was for.
When the money arrives
A refund goes back to the payment method you used. After we process it, a card refund usually shows on your bank statement within 5 to 7 business days. A PayPal refund usually shows within a few minutes.
Canceling is not a refund
Turning off auto-renewal only stops the next payment. Your plan stays active until the end of the period you paid for, and that payment is not refunded on its own. To get money back, ask for a refund as described above.
To check when your plan renews, see Your subscription: renewal, auto-renewal and where to manage it.